There is a challenge to improve customer interaction online store with customer support.
Had the idea to use the ticket system, collecting letters from
customers with e-mail tech support and populating it in a web interface.
In this case, the web interface I would like to leave only for
operators, but not for the client - the client Web-based ticket system
can be confusing and daunting.
What I want to achieve:
1) centralized management of customer requests
2) clear the status of any open ticket (not just labels in Gmail)
3) the ability of tech support multiple operators, with a visible distinction that each of them responded to the client (for this reason, is not very useful Gmail)
4) work as SaaS - that is, does not require installation and dopilivaniya
5) can be paid - at the cost of a lunch in the restaurant in Moscow last month :)
What I want to achieve:
1) centralized management of customer requests
2) clear the status of any open ticket (not just labels in Gmail)
3) the ability of tech support multiple operators, with a visible distinction that each of them responded to the client (for this reason, is not very useful Gmail)
4) work as SaaS - that is, does not require installation and dopilivaniya
5) can be paid - at the cost of a lunch in the restaurant in Moscow last month :)
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